The Trust Gap
There was once an unwritten contract
between employees and organizations that exchanged wages and security for an employee’s loyalty, dedication, and performance.
This contract has disappeared. We now use up our employees, as we would office supplies, then replace
them when they are no longer useful. Individuals feel lower levels of trust and loyalty to the organization. This creates
a trust gap between employees and their organizations and the solution involves long-term planning. The trust gap must be
addressed to support an organization’s inner health and subsequently, maximize productivity and teamwork, enhance profitability,
and strengthen its ability to compete in the 21st Century.
· Why Trust?
Organizations today require means to
become ever more productive and profitable to compete in the world economy.
To be profitable an organization must
Productivity is enhanced when all elements
of the organization function smoothly not unlike a well-oiled machine.
· What is Trust?
Trust is ethical behavior.
Trust is an assumption of individual
goals that parallel organizational goals.
Trust is the employee protecting the
business interests of the organization.
Trust is the organization supporting
the personal interests of the employee.
· What can destroy Trust?
Poor communication within the organization
Organizational decision-making that lacks
Organizational leaders who simply manage,
failing to lead
· Where does this leave my organization?
How do I create Trust in my organization?
Can Trust be re-built after it is destroyed?
How can I maximize my productivity and
Ø Our Objective for your
– Building Trust to Maximize Profitability
– Building Productivity and Teamwork
– Building Organizations to face
the 21st Century